Returns & Exchanges
At Epomaker, we want to ensure you are completely satisfied with your mechanical keyboard and accessories. If you are not happy with your purchase, you can return your items within 30 days of delivery for a refund or exchange.
Initiate Your Request
Contact our customer support team at [email protected] with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the item in its original packaging, ensuring all keycaps, cables, and tools are included to qualify for a full refund.
Ship the Item
Affix the provided return label or ship the package through your preferred carrier to our designated warehouse address provided in your RMA instructions.
Inspection and Refund
Once our technicians inspect the keyboard for functionality and condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing